Customer Choice Programs

• Provides utilities with an overview of how to implement a gas retail access program, including the critical components required to make it a success.

• Assists utilities in developing a successful gas retail access program, including how to minimize stranded costs, identify systems required, implement billing alternatives, and develop a web site.

• Provides utilities with "lessons learned" about gas retail access.

• Offers a workshop on how to develop a working relationship with natural gas marketers.

• Assists in developing procedures that are consistent among utilities at the state and federal levels.

• Assists utilities in developing a successful outreach & education program that will complement a gas retail access program.